Shipping policy

Orders, Shipping & Returns

Every piece we make is built to be worn for a lifetime, and the care we put into making it is the same care we put into getting it to you. Below is everything you need to know about ordering, shipping, and the small set of terms that protect both your piece and the relationship behind it.

Order & Production Lead Time

Ready-to-ship pieces leave our workshop within 2–5 business days. Made-to-order and out-of-stock pieces ship within four weeks unless otherwise specified. You will receive tracking information by email the moment your piece is on its way.

All rings ship via FedEx 1–2 Day Priority Express, fully insured.

If your timeline is tight, email us at hello@goodstoneinc.com and we'll do everything we can to prioritize your order.

Shipping

A signature is required upon delivery. GOODSTONE is not liable for shipments marked delivered by the carrier, or for delays caused by an unavailable signer, weather, or carrier-side technical issues. If a package is returned to us for any reason, the cost of reshipping is the responsibility of the client.

International Orders

The following terms apply to all orders shipped outside the United States:

  • Prices and shipping fees do not include import duties, customs fees, Value Added Taxes (VAT), tariffs, or brokerage fees levied by the destination country. These are the responsibility of the client.
  • The order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
  • GOODSTONE is not responsible for delays caused by customs.
  • Any costs incurred on a refused delivery — including duties, taxes, or restrictions imposed by the destination country — are the responsibility of the client.
  • We do not offer returns, exchanges, repairs, or resizing on orders shipped outside the United States.

Sales Tax

Orders shipped within Texas are subject to sales tax, calculated at checkout.

Returns & Exchanges

Choosing a piece is personal, and we want you to feel completely confident in what you're wearing. The terms below outline how we handle returns and exchanges so the process is clear from the start.

The 30-Day Window

You have 30 days from the delivery date to initiate a return or exchange. To begin, email service@goodstoneinc.com and our team will issue you an insured, prepaid FedEx return label. Once the label is generated, you have 7 days to drop your package at a FedEx location.

Each client is welcome to one return or exchange within a rolling twelve-month period.

Shipping Your Return

Returns must be sent using the insured FedEx label we provide. If a piece is shipped back using an alternate carrier, we cannot accept liability for lost or damaged packages.

Please return your piece in the original GOODSTONE packaging it arrived in. Oversized or alternate boxes increase shipping costs, and any additional fees incurred may be passed along to the client.

What's Eligible for Return or Exchange

The following pieces are eligible for return or exchange within the 30-day window, provided they are returned unworn and in their original condition:

  • Ready-to-ship engagement rings and fine jewelry
  • Made-to-order pieces

What's Final Sale

The following are not eligible for return or exchange:

  • Custom-designed or modified jewelry
  • Eternity rings
  • Engraved, altered, or resized pieces
  • Visibly worn or damaged pieces
  • Pieces returned outside the 30-day window or in improper packaging
  • A subsequent diamond received as part of an exchange
  • Loose Diamonds

Comparison Orders

We do not offer comparison orders. Our gemologists are here to walk you through every option before you commit — by video, in person, or over email — so you choose your stone with full confidence the first time.

Grading Reports

Any grading report sent with a piece must accompany its return. If a lab-grown or natural diamond certificate is missing, a $100 replacement fee will be deducted from the refund.

Refunds

Once your return is received, it passes through a quality control inspection. Approved returns are processed within approximately ten business days.

Refunds are issued to the original form of payment. For bank wire payments, a check will be mailed and may take one billing cycle to appear. Store credit is available on request.

Complimentary Gift Promotions

For any order that includes a complimentary gift:

  • If the original piece is returned for a refund, the complimentary gift must also be returned, unworn and in its original packaging.
  • If the complimentary gift is not returned, is missing its packaging, or shows signs of wear, the full retail value of the gift will be deducted from the refund.
  • Complimentary gifts must pass the same quality control inspection as any returned piece.
  • Complimentary gifts are covered under the same lifetime guarantee as our standard made-to-order pieces. If a complimentary gift is altered or resized by another jeweler, that coverage is voided.