Frequently Asked Questions

A-ok! Designing a custom ring may sound daunting, but we walk you through it. Our individualized, personal attention leads you through the design choices to a ring that reflects your and your fiancée’s style and budget.

We strongly recommend that you know your size prior to ordering, as we have an all sales are final policy. Please reference our size guide or watch this video created by The Knot to learn how to size yourself properly before you we begin fulfillment or production. Please note that eternity bands cannot be resized.

The earlier, the better! We recommend confirming your gemstone selection 12-8 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which can take between 4-6 weeks.

By no means! While engagement rings are often the first piece of jewelry that we make for a client, we happily create jewelry for other occasions and applications, such as wedding bands and everyday stackers.

We strongly encourage you to insure all of your fine jewelry pieces. If you'd like an appraisal, reply to your Order Confirmation message & we'll get you one. For free.

Just contact us here

We work with clients located anywhere in the world, and the process is not hindered by remote communication. All of our rings can be shipped, fully insured, to any location in the world. Please let us know where you are when you inquire here. 

Of course—if you inherited a stone, or have already bought one, we are happy to work with you to create the perfect setting to best enhance it.

If your order is a rush, please email info@goodstoneinc.com and we will do our best to prioritize your order.

In stock items will ship in 2-5 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

We ship all U.S. orders via UPS 2 Day Express.

All orders shipped within Texas are subject to state sales tax. Orders shipped out-of-state or internationally will not be charged sales tax.

Yes; however, it's important to keep in mind that international packages are subject to Import and Customs duties, Value Added Taxes (VAT), tariffs, brokerage or other fees, which are not calculated at check out. Good Stone has no control over fees These fees are levied by the destination country, and cannot assume responsibility.

Please note that the following summarized terms and conditions of all international orders:

• The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
• Good Stone is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
• If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.
• Good Stone is not responsible for delayed delivery of packages due to customs issues when shipping internationally. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
• The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Yes - it's all a part of your Lifetime Guarantee

Fine jewelry is delicate and should be cared for thoughtfully. Avoid impact, extended pressure, and extreme temperatures when wearing your pieces and to extend the life of your pieces and enjoy them longer in their initial condition, please mind the following instructions:

• Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds. Hard water, shampoos, and conditioners can collect under settings that can be difficult to remove and effect discoloration and damage.
• Leave your jewelry at home before engaging in strenuous activities. Exercise involving any strenuous activity including cardio, yoga, lifting weights, swimming, etc., or other activities where you will be using your hands actively, can put pressure on your jewelry, causing them to bend, warp, or for stones to become loose in their settings.
• Before bedtime, lay your jewelry out flat.
• Cleaning, especially with bleach or other harsh chemicals is best avoided. Harsh chemicals such as bleach can pit metals and weaken settings, causing stone
  loss.

Please note that emeralds are a particularly delicate stone.

To clean your diamond jewelry, use a soft toothbrush and mild soap and gently scrub gold and diamonds.

Good Stone proudly offers easy financing through Affirm Financing — without a catch — with rates as low as 0% APR for qualifying customers. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is the total you will actually owe.

All sales are final; however, in the unlikely event that there is a manufacturing defect or production flaw, an exchange is available within 14 days of receiving your order. 

Please note the following non-returmable items:

• Made-to-order items
• Gift cards
• Sale items
• Special Orders

If we confirm a return for your purchase, once it is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Good Stone has the right to approve or reject every return due to the individual nature of each item. If you are approved, a credit will automatically be applied to your original method of payment within 7 business days.

In the event that an item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, a partial refund will be issued.

Yes! To receive your order in a timely manner, it is very important that you are available for signature upon delivery. If your package is sent back to Good Stone for any reason, you will be subject to paying for the re-shipment of your order.

Please note that Good Stone is neither liable, nor responsible, for:

• Lost shipments when tracking dictates it has been delivered.
• The delayed delivery of packages due to the customer being either unavailable for signature upon arrival, or due to any unforeseen weather or technical issues experienced by the courier service.