FINANCING AVAILABLE ON ALL WEDDING RINGS, GEMSTONE BANDS + STACKERS

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Frequently Asked Questions

Common Questions

A-ok! Designing a custom ring may sound daunting, but we walk you through it. Our individualized, personal attention leads you through the design choices to a ring that reflects your and your fiancée’s style and budget.

We strongly recommend that you know your size prior to ordering, as we have an all sales are final policy. Please reference our size guide or watch this video created by The Knot to learn how to size yourself properly before you we begin fulfillment or production. Please note that eternity bands cannot be resized.

Every piece in our core collection is specially made-to-order and personalized, down to the smallest detail. Take inspiration from our signature silhouettes by selecting your preferred stone—color, shape, size and cut. Choose from our range of precious metals and embellish with delicate details—such as diamond pavé—or reacg out to us directly. We're here to guide you through our collections and reveal the distinctive qualities that give each style unique impact.

The earlier, the better! We recommend confirming your gemstone selection 12-8 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which can take between 4-6 weeks.

By no means! While engagement rings are often the first piece of jewelry that we make for a client, we happily create jewelry for other occasions and applications, such as wedding bands and everyday stackers.

We strongly encourage you to insure all of your fine jewelry pieces. If you
have a current insurance policy, it is possible that you will be able to
add your pieces onto your coverage. If you are starting a new policy, we recommend Jewelers Mutual. They will ask for an independent, third-party appraisal report compiled by a certified Gemologist in order to insure your Good Stone ring.

Explore our core collection, select your favorite silhouettes, identifying them by name, design and shape (eg. solitaire, three stone, diamond halo, antique diamond). Note any changes, additions or special details you’d like to include in your bespoke design, then contact us to arrange your custom consultation. We'll work with you directly, helping you learn about diamonds and our procurement process, time lines, ring sizing, and more.

We work with clients located anywhere in the world, and the process is not hindered by remote communication. All of our rings can be shipped, fully insured, to any location in the world. Please let us know where you are when you inquire here

Of course—if you inherited a stone, or have already bought one, we are happy to work with you to create the perfect setting to best enhance it.

We strongly advise against this. While the GIA grading system determining a diamond’s quality and value is reliable, each stone can have idiosyncrasies that alter its visual appearance from what the numbers might suggest.

What’s more, only 10% of diamonds available globally are listed online.

Our status as an importer allows us to search the worldwide market, accessing diamonds not seen online.

We form the widest selection before we present the options to you—meaning we will show you the best stones to consider for purchase.

Orders + Shipping

If your order is a rush, please email info@goodstoneinc.com and we will do our best to prioritize your order.

In stock items will ship in 2-5 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

We ship all U.S. orders via UPS 2 Day Express.

All orders shipped within Texas are subject to state sales tax. Orders shipped out-of-state or internationally will not be charged sales tax.

Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping & more!


Yes; however, it's important to keep in mind that international packages are subject to Import and Customs duties, Value Added Taxes (VAT), tariffs, brokerage or other fees, which are not calculated at check out. Good Stone has no control over fees These fees are levied by the destination country, and cannot assume responsibility.

Please note that the following summarized terms and conditions of all international orders:

· The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

· Good Stone is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.

· If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.

· Good Stone is not responsible for delayed delivery of packages due to customs issues when shipping internationally. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

· The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Policies + Financing

Good Stone proudly offers easy financing through Affirm Financing — without a catch — with rates as low as 0% APR for qualifying customers. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is the total you will actually owe.

Plus, check-out with our Affirm financing is easy. Just enter some basic information and get a real-time credit decision. Affirm will even confirm your purchase via text message to ensure your account stays secure.

Once approved, simply pick the loan that fits your budget. You’ll make real progress every month, and at the end of your loan, you’re free and clear. To learn more, read our Affirm FAQs.


All sales are final; however, in the unlikely event that there is a manufacturing defect or production flaw, an exchange is available within 14 days of receiving your order. 

Please note the following non-returmable items:

· Made-to-order items
· Gift cards
· Sale items
· Special Orders

If we confirm a return for your purchase, once it is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Good Stone has the right to approve or reject every return due to the individual nature of each item. If you are approved, a credit will automatically be applied to your original method of payment within 7 business days.

In the event that an item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, a partial refund will be issued.
Deposits for custom pieces

Yes! To receive your order in a timely manner, it is very important that you are available for signature upon delivery. If your package is sent back to Good Stone for any reason, you will be subject to paying for the re-shipment of your order.

Please note that Good Stone is neither liable, nor responsible, for:

· Lost shipments when tracking dictates it has been delivered.

· The delayed delivery of packages due to the customer being either unavailable for signature upon arrival, or due to any unforeseen weather or technical issues experienced by the courier service.

Care

We guarantee our pieces for 60 days from date of purchase against defects. We reserve the right to refuse any repairs if we believe the items are intentionally damaged or misused. If you need a repair after 60 days, we are happy to repair your piece for an additional charge plus shipping & handling.

Fine jewelry is delicate and should be cared for thoughtfully. Avoid impact
, extended pressure, and extreme temperatures when wearing your pieces and to extend the life of your pieces and enjoy them longer in their initial condition, please mind the following instructions:

· Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds. Hard water, shampoos, and conditioners can collect under settings that can be difficult to remove and effect discoloration and damage.

· Leave your jewelry at home before engaging in strenuous activities. Exercise involving any strenuous activity including cardio, yoga, lifting
weights, swimming, etc., or other activities where you will be using your
hands actively, can put pressure on your jewelry, causing them to bend, warp, or for stones to become loose in their settings.

· Before bedtime, lay your jewelry out flat.

· Cleaning, especially with bleach or other harsh chemicals is best avoided. Harsh chemicals such as bleach can pit metals and weaken settings, causing stone
loss.

Please note that emeralds are a particularly delicate stone.

To clean your diamond jewelry, use a soft toothbrush and mild soap and gently scrub gold and diamonds. Good Stone is not responsible for maintenance, and does not offer cleaning services at this time.

Styling

Most people believe it boils down to the size of the diamonds in the band. Not necessarily true. At the end of the day, a center stone based ring (like an engagement ring) will always draw the eye. Everything else will simply support the ring. You can pair some pretty wild diamond bands with your e-ring and still have a cohesive look. Where things get sticky isheight. If a diamond band is higher than your engagement,that'swhen bands get distracting.

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