At GOODSTONE, we hold the creation of your custom piece as a cherished endeavor. Each creation is crafted with meticulous attention to detail, reflecting the uniqueness of your journey. This exclusivity defines our approach, and it is important to understand our policies that accompany this dedication.
💎 Embracing the Uniqueness:
Due to the bespoke nature of our creations, all sales are final. This stems from the personalization and care that goes into every piece, culminating in a masterpiece tailored exclusively for you.
However, in the unlikely event of a manufacturing defect or production flaw, we offer an exchange within 14 days of receiving your order. We stand behind our commitment to excellence and wish to ensure your complete satisfaction.
Please note the following non-returnable items:
Certain items, by their nature, are non-returnable. These include:
- Made-to-order items
- Gift cards
- Sale items
- Special Orders
💎 The Return/Exchange Process:
Should an exchange be confirmed for your purchase, rest assured, we navigate this process with transparency and respect for your time.
- Upon receipt and inspection of the returned item, a confirmation email will be sent.
- Approval or rejection of your refund will be communicated.
- If approved, a credit will be seamlessly applied to your original method of payment within 7 business days.
💎 Preserving Original Condition:
The integrity of your piece is paramount. In cases where an item is not returned in its original condition, is damaged, or lacking parts not due to our error, a partial refund may be issued. This approach safeguards the exceptional quality that defines GOODSTONE.
Our dedication to each creation is unwavering, and we stand by our policies that preserve the sanctity of your masterpiece.
For any further queries or insights, don't hesitate to connect with us at email@example.com. Your satisfaction is etched into the essence of every GOODSTONE creation.